REDEEM YOUR VEHICLE OR PERSONAL PROPERTY

Call (804) 500-2757 For More Information

WE DO NOT ACCEPT WALK-INS

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AND THOROUGHLY!

Step 1: Appointments MUST be made ONLINE and CONFIRMED for Vehicle and personal property redemptions.

Step 2: SCHEDULING AN APPOINTMENT – Please click on the “Request An Appointment” button below in order to submit a request to schedule your vehicle or personal property Redemption Appointment.

REQUEST AN APPOINTMENT

YOUR APPOINTMENT MUST BE CONFIRMED BEFORE YOUR APPOINTMENT IS APPROVED.

WE DO NOT ACCEPT WALK-INS!

Step 3: APPOINTMENT APPROVAL – Once you submit your appointment request, you will be contacted by a Redemption Coordinator via email, for CONFIRMATION and FINAL APPROVAL of your appointment.

Step 4: FEES – The Redemption Coordinator will inform you by email of any additional charges required by your lender. Please bring appropriate forms of payment or you will not be able to redeem your personal property or your vehicle. See below.

STEP 5: IMPORTANT ITEMS TO BRING WITH YOU FOR THE REDEMPTION

  • Government Issued Photo ID – (i.e.Driver’s License)
  • Be prepared to pay the amount of the redemption fee as provided by the redemption coordinator.
  • ACCEPTED FORMS OF PAYMENT: Cashier check, credit/debit card, or money order are the only forms of payment accepted for the amount due. WE DO NOT ACCEPT CASH! There are NO Cash refunds!
  • Keys to the vehicle
  • Verified Appointment Approval email – screen photo or printed copy
  • Your license plate(s) – if in your possession

FREQUENTLY ASKED QUESTIONS

Your license plates may be with the Repossession Agent who towed your vehicle. Your lender should give you the name and number of the agent. Your license plates may be at the America’s Auto Auction Richmond. A representative will confirm this after you have made your appointment request. You may purchase a temporary paper tag at the America’s Auto Auction Richmond for $5.00 through the DMV website with a credit card, debit card, or check.

You may or may not have charges to be paid. An America’s Auto Auction Richmond representative will confirm any charges after appointment request approval.

Yes. Please contact your lender and ask them to send us a 3rd Party Release. We will confirm receipt of the Release when your appointment is confirmed.

You can find your vehicle’s VIN through your lender or from an Insurance Statement.